Pulse Fitness

Every announcement had to be physically written out, walked to the desk, and read aloud by a member of staff. It was time consuming, inconsistent, and entirely dependent on someone being in the right place at the right time.

That was fine, until everything changed.

When Pulse Fitness made the decision to move to a 24-hours-a-day, seven days-a-week operating model in early 2026, the limitations of the old approach became impossible to ignore. During unmanned hours, there would be nobody to pick up the microphone. Members using the gym at 3am or heading upstairs to the studio during an unstaffed period, had no way of receiving a message, safety related or otherwise. With Martyn’s Law having come into effect in 2025, the obligation to plan for emergency scenarios was no longer a background consideration.

For Robert Buckley, Director of Operations, the question wasn’t whether a new system was needed, it was which one. Working alongside installation partner Dacha, the team evaluated a number of solutions before selecting Audiebant as the best fit. The decision came down to a combination of cost, capability, and something that set Audiebant apart from the rest: everything they needed was available in a single platform.

The installation, completed over a two-week period within the live gym environment, was smooth from the outset. Robert trained on the system himself first, then cascaded that training to the wider team. The simplicity of it meant the process was straightforward.

“It’s that easy for anyone to be trained on” – Robert Buckley, Director of Operations

Today, Pulse Fitness runs around 40 automated messages a day through the system. Safety announcements, emergency procedure reminders during unmanned hours, and background music to keep the environment feeling active even when staff aren’t present.

“We had to be able to communicate to every area of the floor space” 

The four emergency call points installed across the site are integrated with the CCTV system and linked through to Audiebant, meaning a third-party monitoring team can both observe and broadcast if an incident occurs during an unstaffed period. It is the kind of layered safety infrastructure that simply wasn’t possible before.

The lone worker functionality has been equally significant. With fitness environments typically running on minimal staffing, the ability to monitor a single member of staff, flag incidents automatically to senior management, and communicate back in real time gave the whole team a confidence that no previous system could offer.

The system has also opened up possibilities Robert hadn’t originally planned for. Members who were initially puzzled by the volume of announcements have come around as the purpose became clear, and the platform is now being eyed for marketing use too, referral campaigns, promotions, and member communications all delivered through the same system.

The results have been definitive enough that Pulse Fitness is now rolling Audiebant out to its second club in Luton, with further expansion planned as the estate grows.

“It was easy to set up. It’s very simplistic to use and it’s been a great benefit to our organisation”

Since implementing Audiebant, Pulse Fitness has closed the gap between its ambitions and its infrastructure, operating around the clock with the communication and safety systems to match.

“100% peace of mind now, more than ever before”