Frequently Asked Questions
Got a question about Audiebant and our system? Find our FAQs here. If your question hasn’t been answered here, drop us a message on our contact page.
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General
What is Audiebant?
Audiebant is a specialist provider of emergency communication systems. We design and install integrated safety platforms that combine audio, visual, and mobile technology to ensure critical information is broadcast instantly across any site.
What solutions does Audiebant offer?
We offer a complete suite of mass communication solutions, including zoned audio broadcasts, visual alert screens, lone worker protection, first responder coordination, and everyday public address messaging.
Which sectors does Audiebant provide services for?
We lead the provision of safety systems for the education sector, as well as healthcare, local government, corporate sectors, any many more across the UK.
How does the system ensure every individual is protected?
Technical & Infrastructure
Is a central server required for installation?
No. Audiebant uses a serverless architecture where all intelligence is embedded in the endpoints. This significantly reduces required infrastructure and IT overhead while removing the risk of a single point of failure.
Does the system use our existing Wi-Fi and network?
Yes. Our IP based hardware is designed to sit on your existing network infrastructure. We work closely with your IT department to ensure the system is configured securely and sits seamlessly within your environment.
Does the system cover outdoor areas?
Yes. We provide outdoor speakers specifically designed for high performance audio in open spaces such as playgrounds, sports fields, and car parks. These endpoints integrate seamlessly with your indoor system, ensuring that your site wide coverage truly means 100% of your premises are protected.
Security & Preparedness
How secure is the Audiebant system and our data?
Security is at the heart of our infrastructure, we hold ISO 27001, ISO 9001, and Cyber Essentials Plus certifications. To ensure our systems remain resilient against evolving threats, we undergo independent annual penetration testing, maintaining elite performance ratings.
All communications and data transmitted between our hardware, mobile apps, and the management portal are fully encrypted, providing our clients with total confidence in their site security.
Does Audiebant ensure compliance with Martyn’s Law?
Audiebant provides the tools to help you align with the requirements of Martyn’s Law. While legal compliance remains the organisations responsibility, our systems provide the robust communication required to meet these safety standards.
Can we access a digital audit trail after a drill or incident?
Yes. The system automatically logs all activity, providing a digital audit trail essential for insurance purposes, post incident analysis, and regulatory reviews.
Customisation & Operations
Can the audio and visual alerts be customised?
Yes. Through our control portal, you can preconfigure messages for various scenarios using text to speech and multilingual support for over 200 languages.
Additionally, our in-house production team is available to professionally record bespoke announcements on your behalf, ensuring your alerts are clear, authoritative, and tailored perfectly to your site’s requirements.
Can we send different instructions to different parts of the site simultaneously?
Yes. The system allows for precise site management through smart zoning. You can deliver tailored messages to specific areas simultaneously. For example, initiating an evacuation in one building while instructing another to remain in a secure lockdown. This targeted communication ensures that only the necessary areas are alerted, preventing site wide panic and allowing for a controlled response.
Training & Support
Do you offer training and ongoing support?
Yes. Your team receives dedicated one on one training to ensure everyone fully understands the system and can operate it with confidence.
To keep you informed of new features and updates, we also host live update webinars. Furthermore, our support team is always available to provide expert guidance and resolve any issues once your system is live, ensuring your site always remains protected.
How do we test the system to ensure its working?
We provide remote testing sessions via Microsoft Teams. An Audiebant specialist conducts a comprehensive zone by zone assessment to verify volumes and message clarity without the need for an in person visit.